Booking Terms & Conditions
Special Clause: Full Refund, Government Imposed Covid-19 Restrictions Clause:
*If you are unable travel, seven days before your Villa check-in date, due to government imposed Covid-19 restrictions, we will refund you in full if you’ve made a direct booking on or after 16/11/21 and are affected by one of the following:
1, It is illegal, due to government imposed Covid-19 restrictions, to travel to your booked accommodation from your location
2, It is illegal, due to government imposed Covid-19 restrictions, to stay in your booked accommodation
3, There is a government imposed requirement, due to Covid-19 restrictions, for hotel quarantine on arrival in your destination country or on your return to your country of residence, and there is no option for you to release yourself from this, by either providing evidence of a negative COVID-19 test or proof of full vaccination.
If one of the conditions above are not met, standard booking terms and conditions apply.
NB This special Covid-19 Cancellation clause does not apply to any other cases (even if linked to Covid-19 ) including but not limited to, closed facilities, curfew, flight cancellations/changes & illness (including covid-19). Direct bookings from 16/11/21 only, and applies no more than seven days before your booked Villa check-in date.
CONTRACT: Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with Freelance Holidays Ltd trading as Freelance Villas. We Freelance Holidays Ltd, Trading as Freelance Villas of 25 The Waterways, Stratford on Avon, CV37 0AW UK act only as an agent in respect of all ‘accommodation only’ bookings we take and/or make on your behalf.
PRICES: We reserve the right to alter any of our advertised accommodation prices (Increase or decrease). You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.
Please note that prices of all accommodations are based on the Euro price and its Sterling/Dollar equivalent, calculated on the exchange rate of the day. If you elect to pay the deposit only on booking, followed by the balance at a later date, please be aware that the balance will be calculated according to the exchange rate on the payment date and therefore may fluctuate up or down, according to the Euro/Sterling/Dollar daily conversion rate. By paying the full price at the time of booking, any possible difference in the final price, as a result of currency fluctuations, will be eliminated.
MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must normally pay a deposit of 30% of the full cost of the booking (unless a different amount is specifically advised when booking) or the full cost of the booking if you are booking within 28 days of your Check-In date. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. If you have paid a deposit, the date the balance of the cost of your accommodation will be advised in your booking confirmation. If it is not received in time we will cancel your booking and retain your deposit.
YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
INSURANCE: We highly recommend that you and all members of your party take out adequate travel insurance prior to booking accommodation with us. What is adequate will depend on your particular needs but we generally recommend that as a minimum such a policy should include cover for cancellation (including any loss of accommodation non-refundable booking deposit / cancellation charges), medical expenses, personal accident, repatriation in the event emergency, illness or accident, loss, theft, or damage to or of personal possessions or money, and your liability for any sums (including legal costs) which you may become liable to pay in case of loss or damage to your booked property or its contents during your stay.
Please read your Travel Insurance policy details carefully, ensuring there is ample coverage for events listed above and take them with you on holiday. We do not check insurance policies and it is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
NB: If you fail to purchase adequate travel insurance before booking and/or travel without adequate travel insurance cover you will not have any chance of recovery of any non-refundable booking deposit, losses, expenses or costs.
FORCE MAJEURE. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.
IF YOU WANT TO CHANGE YOUR BOOKING: After our confirmation has been issued, any requests for changes must be sent to us by email, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. You will be asked to pay an administration fee of 50 Euros plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can. If you change the number in your party, the accommodation price will be re-calculated.
IF YOU WANT TO CANCEL YOUR BOOKING: The person that made the booking must put this in writing to us, by email. Cancellation fees are calculated from the date on which we receive and confirm your written notice of cancellation during the hours of 9.00 to 17.00 GMT
Please see the cancellation policy that applies to your chosen property when booking, this is shown on the individual properties web pages and varies from property to property, once booked we will confirm this policy by email, this will then form part of your contract with us.
The final balance, is non-refundable, as a cancellation would not leave sufficient time to find a substitute booking, you should therefore take out adequate travel insurance to cover the risks that may lead to such an eventuality.
If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.
CHANGES OR CANCELLATIONS BY THE OWNER: On extremely rare occasions, circumstances may cause the owner of a property to make a change or even cancel your booking. Should this happen, we will offer you alternative (upgraded, when available) accommodation. We understand that the alternative we offer may not be acceptable to you. If this is the case we will promptly return any money paid. Freelance Villas cannot be held responsible for any additional costs, for example travel, incurred by you. It is recommended that you take out holiday insurance which includes any losses which may occur by an owner cancellation
COVID-19, LIMITATION OF OUR LIABILITY: We acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK/Home Country and whilst on holiday.Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens whilst you are in one of our accommodations, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the booking, or that portion of the booking.
You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
LIABILITY. We act only as an agent and payment gateway in respect of all non-package bookings we make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements. The terms and conditions of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of these conditions are available on request from us.
BEHAVIOUR: When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.
CHECK-IN AND CHECK-OUT: Check-in is normally after 16.00. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally at 10.00.
COMPLAINTS: If you have a problem during your stay, please inform us immediately, we will endeavour to put things right. You should also try to find a solution whilst you’re there. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please bear in mind that we are only liable to compensate you in line with these booking conditions – in particular our obligation is to choose the accommodation provider with reasonable skill and care. Any dispute or claim arising out of this contract that can’t be settled between us can be referred by you to ABTA’s dispute resolution (see clause 15) or court. We agree that the courts of England and Wales have jurisdiction and English law applies.
ABTA: We are a Member of ABTA, membership number Y1824. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
WiFi : Many of our villas now have WiFi, provided free of charge. No guarantee is given as to the speed of the wi-fi service nor its reliability as the factors vary considerably according to location, service provider and other factors. WiFi service is provided with the expectation that speeds/data allowance may be limited and no compensation will be given as a consequence of slow speeds/over consumption of data usage. WiFi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of WiFi. Finally, your use of the service must not be unlawful or otherwise inappropriate and we accept no responsibility for, or control over, the information you transmit or receive via the service.
Television : Many of our villas have television sets mostly with satellite connection, whilst there is a wide selection of news channels in several languages, other channels are quite limited, if you have specific TV requirements please contact us before booking.
AIR CONDITIONING: Air-conditioning where stated in your villa description is provided at no additional charge or for a fee payable locally ( check individual descriptions) . A breakdown of the units can often occur where the units are operated for protracted periods of time and/or where doors and windows are left open. Air-conditioning is intended for use while you are present in the villa and doors and windows remain closed. In the event of a breakdown a specialist engineer is often required. These third party engineers often have a call out pattern which may take up to seven days before a visit can be arranged or essential parts are sourced. Freelance Villas nor the Villa Owners will not pay compensation due to the failure of any air-conditioning unit or electrical appliance. We will of course always do our best to ensure swift repair of any malfunctioning equipment.
BREAKAGES (ADW)
(a) Accidental Damage Waiver (ADW)
To avoid the need to take a local breakages deposit some properties have a non-refundable charge of 10€ per adult instead . This charge, known as Accidental Damage Waiver (ADW) will be added to your invoice. The ADW is used to cover accidental damage that can occur up to the value of 300€ per booking. This waiver excludes negligence and vandalism. For accidental damage that exceeds the value of 300€, we reserve the right to invoice you for immediate payment.
(b) Security Deposit Some properties have a Local Security Deposit of 200€ to 1000€ or more , which is used to protect villa owners against breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. The cost of the Security Deposit will be payable locally . This amount will be refunded to you towards the end of your stay less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.
USE OF PROPERTY. Freelance Villas accommodation is specifically for short term holidays alone. It can not be sublet or used for any commercial purpose unless previously agreed, in writing, with the Owner. The owner could terminate your booking without refund, should you breach this condition
Should you wish to hold an event, such as a wedding or party, at the accommodation then prior written consent must be sought from the owner. The owner could terminate your booking without refund, should you breach this condition.
Please be aware that any event booking may be subject to additional charges.
TRAVEL ARRANGEMENTS. Please do not make any confirmed travel arrangements until your accommodation booking has been confirmed by Freelance Villas.
COPYRIGHT. All content of the Freelance Villas Website is protected by copyright law. This includes all copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. It is forbidden to modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. All downloaded information is for your own personal use alone and you do not acquire ownership of any of the website by downloading copyright material.
HYPERTEXT LINKS. We take no responsibility for, and give no warranties, guarantees or representations in respect of the use of hypertext links which we have provided to other sites, operated by other people. In the use of these links you will be leaving the Freelance Villas Site
IMPORTANT : We continue to highly recommend you have adequate comprehensive travel insurance to protect you in cases of cancellation for any other reason including, but not limited to, medical expenses, personal accident, repatriation in the event emergency, illness or accident, loss, theft, or damage to or of personal possessions or money, being unable to travel due to airline failure or cancellation, being quarantined for or diagnosed with Covid-19 or unable to travel due to work commitments or restrictions upon return.
Covid-19 – Book with confidence
*If you are unable travel, seven days before your Villa check-in date, due to government imposed Covid-19 restrictions, we will refund you in full if you’ve made a direct booking on or after 16/11/21 and are affected by one of the following:
1, It is illegal, due to government imposed Covid-19 restrictions, to travel to your booked accommodation from your location
2, It is illegal, due to government imposed Covid-19 restrictions, to stay in your booked accommodation
3, There is a government imposed requirement, due to Covid-19 restrictions, for hotel quarantine on arrival in your destination country or on your return to your country of residence, and there is no option for you to release yourself from this, by either providing evidence of a negative COVID-19 test or proof of full vaccination.
If one of the conditions above are not met, standard booking terms and conditions apply.
NB This special Covid-19 Cancellation clause does not apply to any other cases (even if linked to Covid-19 ) including but not limited to, closed facilities, curfew, flight cancellations/changes & illness (including covid-19). Direct bookings from 16/11/21 only, and applies no more than seven days before your booked Villa check-in date.
Book with Confidence
Where the circumstances above apply and requirements are met, we will always honour your refund.
In response to Covid-19, this year we introduced and trained our housekeeping teams on our new deep-cleaning standards, created in collaboration with industry experts & National/local authorities.
The Freelance Team is on hand to assist with any questions or problems, both during booking and your stay. We’re here to help.
If you test positive for Covid-19 before your trip
If you have tested positive for Covid-19 prior to your trip at a time that will stop you from travelling, or if you have to self-isolate and government requirements prohibit travel, we will help you amend your travel dates wherever possible. Please note that this is subject to villa availability , Owner’s discretion and will be assessed on a case by case issue.
It’s more important than ever to ensure you have adequate travel insurance cover to protect you in cases of cancellation/curtailment for any other reason, such as: being unable to travel as a result of flight cancellation, testing positive for Covid-19 prior to departure, or being required to self-isolate before departure or falling ill with Covid-19 during the holiday.
How to cancel your booking if you can’t travel due to Covid-19
If you wish to cancel your booking due to government imposed covid-19 restrictions, please contact us with your booking details as soon as possible. At that point, we will assess & help you with the cancellation process, please call us on: 01789 297705.
Freelance Villas “Price Guarantee”
ARCHIVED Booking Conditions for Bookings confirmed between 01/12/2020 to 16/11/21
CONTRACT: Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with Freelance Holidays Ltd trading as Freelance Villas. We Freelance Holidays Ltd, Trading as Freelance Villas of 25 The Waterways, Stratford on Avon, CV37 0AW UK act only as an agent in respect of all ‘accommodation only’ bookings we take and/or make on your behalf.
PRICES: We reserve the right to alter any of our advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.Please note that prices of all accommodations are based on the Euro price and its Sterling equivalent, calculated on the exchange rate of the day. If you elect to pay the deposit only on booking, followed by the balance at a later date, please be aware that the balance will be calculated according to the exchange rate on the payment date and therefore may fluctuate up or down, according to the Euro/Sterling daily conversion rate. By paying the full price at the time of booking, any possible difference in the final price, as a result of currency fluctuations, will be eliminated.
MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation and you make a request to us to book it, you must pay a deposit of 30% of the full cost of the booking or the full cost of the booking if you are booking within 31 days of your Check-In date. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. If you have paid a deposit, the balance of the cost of your accommodation is due 31 days before check-In date. If it is not received in time we will cancel your booking and retain your deposit.
YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
INSURANCE: We highly recommend that you and all members of your party take out adequate travel insurance prior to booking accommodation with us. What is adequate will depend on your particular needs but we generally recommend that as a minimum such a policy should include cover for cancellation (including any loss of accommodation non-refundable booking deposit / cancellation charges), medical expenses, personal accident, repatriation in the event emergency, illness or accident, loss, theft, or damage to or of personal possessions or money, and your liability for any sums (including legal costs) which you may become liable to pay in case of loss or damage to your booked property or its contents during your stay.Please read your Travel Insurance policy details carefully, ensuring there is ample coverage for events listed above and take them with you on holiday. We do not check insurance policies and it is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.NB: If you fail to purchase adequate travel insurance before booking and/or travel without adequate travel insurance cover you will not have any chance of recovery of any non-refundable booking deposit, losses, expenses or costs.
FORCE MAJEURE. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.
IF YOU WANT TO CHANGE YOUR BOOKING: After our confirmation has been issued, any requests for changes must be sent to us by email, by the person that made the booking. We cannot guarantee that we will be able to accommodate your request but we will try to do so. You will be asked to pay an administration fee of 50 Euros plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can. If you change the number in your party, the accommodation price will be re-calculated.
IF YOU WANT TO CANCEL YOUR BOOKING: The person that made the booking must put this in writing to us, by email.. Cancellation fees are calculated from the date on which we receive your written notice of cancellation during the hours of 9.00 to 17.00 GMTThe 30% deposit, required to make a booking (or full payment if booking within 31 days of Check-In) is non-refundable. The final balance, payable 31 days before Check-In is also non-refundable, as a cancellation would not leave sufficient time to find a substitute booking, you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality.If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.
VILLAS WITH “FREE CANCELLATION*”
For certain villa bookings, if the conditions below are satisfied, you will be able to cancel your booking at least 14 days before your Check-In date free of all cancellation charges and you will receive a full refund. The conditions that need to be satisfied in order for you to benefit from the free cancellations terms are as follows:
The villa web page must have the wording “Free Cancellation*” at the time of your booking;
The booking must be for a minimum of 5 nights;
The “Free Cancellation*” must be referred to on your confirmation invoice.
If you cancel with less than 14 days before your Check-In date, you will not be able to benefit from the free cancellation terms and the standard cancellation charges will apply instead, however should Covid-19 travel restrictions imposed by the FCDO/Governing Body of your Country of Residence and/or local restrictions in your destination country prevent you from traveling to your destination we will agree to move your booking to another date of the equivalent value. If there is an increase in the cost, you will simply be asked to pay the extra. Should you be unable to confirm a new date we will issue Freelance credit for any monies paid, to allow you to rebook when you are ready, all bookings must have a check-out date no later than 31/12/22
All other standard booking conditions apply
CHANGES OR CANCELLATIONS BY THE OWNER: On extremely rare occasions, circumstances may cause the owner of a property to make a change or even cancel your booking. Should this happen, we will offer you alternative (upgraded, when available) accommodation. We understand that the alternative we offer may not be acceptable to you. If this is the case we will promptly return any money paid. Freelance Villas cannot be held responsible for any additional costs, for example travel, incurred by you. It is recommended that you take out holiday insurance which includes any losses which may occur by an owner cancellation
COVID-19, LIMITATION OF OUR LIABILITY: We acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK/Home Country and whilst on holiday.Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:Postponing your booking to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on your booking, as well as any increase in cost imposed by others).Cancelling your Booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.
If this happens whilst you are in one of our accommodations, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the booking, or that portion of the booking.
You also acknowledge that the suppliers providing your holiday, including airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
LIABILITY. We act only as an agent and payment gateway in respect of all non-package bookings we make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements. The terms and conditions of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of these conditions are available on request from us.
BEHAVIOUR: When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.
CHECK-IN AND CHECK-OUT: Check-in is normally after 16.00. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally at 10.00.
COMPLAINTS: If you have a problem during your stay, please inform us immediately, we will endeavour to put things right. You should also try to find a solution whilst you’re there. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please bear in mind that we are only liable to compensate you in line with these booking conditions – in particular our obligation is to choose the accommodation provider with reasonable skill and care. Any dispute or claim arising out of this contract that can’t be settled between us can be referred by you to ABTA’s dispute resolution (see clause 15) or court. We agree that the courts of England and Wales have jurisdiction and English law applies.
ABTA: We are a Member of ABTA, membership number Y1824. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
WiFi : Many of our villas now have WiFi, provided free of charge. No guarantee is given as to the speed of the wi-fi service nor its reliability as the factors vary considerably according to location, service provider and other factors. WiFi service is provided with the expectation that speeds/data allowance may be limited and no compensation will be given as a consequence of slow speeds/over consumption of data usage. WiFi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of WiFi. Finally, your use of the service must not be unlawful or otherwise inappropriate and we accept no responsibility for, or control over, the information you transmit or receive via the service.
AIR CONDITIONING: Air-conditioning where stated in your villa description is provided at no additional charge or for a fee payable locally ( check individual descriptions) . A breakdown of the units can often occur where the units are operated for protracted periods of time and/or where doors and windows are left open. Air-conditioning is intended for use while you are present in the villa and doors and windows remain closed. In the event of a breakdown a specialist engineer is often required. These third party engineers often have a call out pattern which may take up to seven days before a visit can be arranged or essential parts are sourced. Freelance Villas nor the Villa Owners will not pay compensation due to the failure of any air-conditioning unit or electrical appliance. We will of course always do our best to ensure swift repair of any malfunctioning equipment.
BREAKAGES (ADW)(a) Accidental Damage Waiver (ADW)To avoid the need to take a local breakages deposit some properties have a non-refundable charge of 10€ per adult instead . This charge, known as Accidental Damage Waiver (ADW) will be added to your invoice. The ADW is used to cover accidental damage that can occur up to the value of 300€ per booking. This waiver excludes negligence and vandalism. For accidental damage that exceeds the value of 300€, we reserve the right to invoice you for immediate payment.(b) Security Deposit Some properties have a Local Security Deposit of 200€ to 1000€ or more , which is used to protect villa owners against breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. The cost of the Security Deposit will be payable locally . This amount will be refunded to you towards the end of your stay less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.
USE OF PROPERTY. Freelance Villas accommodation is specifically for short term holidays alone. It can not be sublet or used for any commercial purpose unless previously agreed, in writing, with the Owner. The owner could terminate your booking without refund, should you breach this conditionShould you wish to hold an event, such as a wedding or party, at the accommodation then prior written consent must be sought from the owner. The owner could terminate your booking without refund, should you breach this condition.Please be aware that any event booking may be subject to additional charges.
TRAVEL ARRANGEMENTS. Please do not make any confirmed travel arrangements until your accommodation booking has been confirmed by Freelance Villas.
COPYRIGHT. All content of the Freelance Villas Website is protected by copyright law. This includes all copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. It is forbidden to modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. All downloaded information is for your own personal use alone and you do not acquire ownership of any of the website by downloading copyright material.
HYPERTEXT LINKS. We take no responsibility for, and give no warranties, guarantees or representations in respect of the use of hypertext links which we have provided to other sites, operated by other people. In the use of these links you will be leaving the Freelance Villas Site
Villas with “Free Cancellation*”
Many of our Villas now offer Free Cancellation, just look out for the wording “Free Cancellation*” on the individual villas.If the conditions below are satisfied, you will be able to cancel your booking at least 14 days before your Check-In date free of all cancellation charges and you will receive a full refund.The conditions that need to be satisfied in order for you to benefit from the free cancellations terms are as follows:
The “Free Cancellation*” must be referred to on your confirmation invoice.
The specific villa web page must have the wording “Free Cancellation*” at the time of your bookingBooking confirmation dates from 22/04/21 to 15/11/21 only.
Cancellation policy after the 14 Day Free Cancellation period, ONLY due to Covid-19 restrictions:Should travel restrictions imposed by the FCDO/Governing Body of your Country of Residence and/or local restrictions in your destination country prevent you from traveling to your destination we will agree to move your booking to another date of the equivalent value.If there is an increase in the cost, you will simply be asked to pay the extra.Should you be unable to confirm a new date we will issue Freelance credit for any monies paid, to allow you to rebook when you are ready, all bookings must have a check-out date no later than 31/12/22
All other standard booking conditions apply
IMPORTANT : We continue to highly recommend you have adequate comprehensive travel insurance to protect you in cases of cancellation for any other reason including, but not limited to, medical expenses, personal accident, repatriation in the event emergency, illness or accident, loss, theft, or damage to or of personal possessions or money, being unable to travel due to airline failure or cancellation, being quarantined for or diagnosed with Covid-19 or unable to travel due to work commitments or restrictions upon return.
ARCHIVED Booking Conditions for Bookings confirmed between 01/12/2020 to 16/11/21
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Booking Conditions for Bookings confirmed before 31/11/2020
Before booking your holiday it is important that you should know precisely what your obligations are and what we, Freelance Holidays Limited, are promising in return. Outlined above and below are the conditions that apply to our holidays and you are requested to read these carefully before completing and signing your booking form.
IntroductionPlease read the following booking conditions carefully, as they set out the terms and conditions of the contract between you and Freelance Holidays (‘we’ or ‘us’). In these conditions a ‘package’ means, the pre-arranged combination of at least two of :- (a) transport (ie Car Hire or Taxi Transfer); (b) accommodation; and (c) other tourist services not ancillary to transport or accommodation (ie Not cots, grocery packs, extra bed etc) and accounting for a significant proportion of the package, when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation.
Our obligations to you may vary depending upon whether what you book with us is a ‘package booking’ or a single component arrangement (non-package booking), and our differing obligations are set out below, in three separate sections. Section A contains the conditions which will apply when you book a ‘package’, and Section B those which will apply where you book a single component arrangement (non package booking). Section C contains the conditions which will apply to both packages and single component bookings and non package bookings.
We act as a booking agent for the suppliers of the component parts of the holidays we organise, and as such, bookings for their services will form a direct contract between you and the relevant supplier, and will be subject to that supplier’s standard terms and conditions. However, although we act as an agent on behalf of these suppliers, where the booking you make with or through us is for a package, we voluntarily accept the legal liabilities imposed on ‘organisers’ by the Package Travel, Package Holidays and Package Tours Regulations 1992.
SECTION A – PACKAGE BOOKINGS
1. Alterations by UsIf we have to alter your holiday before departure, any alteration will either be major or minor. Where an alteration is minor, we will, if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. When an alteration is a major alteration (example of a major alteration is a change to accommodation of a lower standard or a different resort) we will advise you as soon as is reasonably possible. You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, (and assuming that your full balance has been paid) we will pay you compensation as per the table in section 2.
Where, after departure, a significant proportion of the services contracted for is or cannot be provided, you will have the choice of returning to your point of departure and receiving a pro rata refund for the cost of the remainder of your holiday, or accepting alternative arrangements. In addition, if appropriate, we will pay you compensation of an amount, which is reasonable taking into account all the circumstances.
2. Cancellation by UsIn the unlikely event that we should have to cancel your holiday, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, and where such cancellation is not due to underbooking or force majeure as defined in clause 6 below, we will pay you compensation on the following basis
[Underbooking is the situation in which the minimum number of clients required to operate a holiday is not met].
3. Transfer of BookingsYou may change your booking up to 30 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the package. The right to transfer is subject to payment of an administration fee of £25 per booking, together with all additional charges of whatever sort imposed by suppliers providing the component parts of the package charges.
You should be aware that some suppliers regard a name change as a cancellation and subsequent rebooking, which would attract a 100% cancellation charge.
4. SurchargesWe will not impose any surcharges on the price of your holiday arrangements less than 30 days before departure. In addition, if surcharges become necessary before that time, we will absorb an amount up to 2% of any surcharges that apply. Surcharges may be imposed to cover increases in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, or the exchange rates applied to the particular package.
If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid to us. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date of our confirmation invoice. The prices detailed on our website are calculated at an exchange rate of £1GBP = 1.11 Euros, as per the world currency rates quoted on the website of The Financial Times on 17th October 2017.
If you book your holiday through one of our authorised travel agents, all monies paid to the agent in respect of the holiday will be held by them on your behalf until we issue our confirmation invoice, after which your agent will hold the monies on our behalf.
5. Alteration By YouSubject to availability and an administration fee of £25 per booking, you may change your holiday arrangements after the issue of a confirmation invoice (but no more than 8 weeks before the departure date). All changes must be advised in writing and are subject to availability, and, if we are able to make the change, you will be liable to pay for any amendment charges imposed by the relevant supplier. Some suppliers may treat a change of name as a cancellation and subsequent rebooking. Alterations within 8 weeks of departure will normally be treated as a cancellation of the booking and cancellation charges will be levied as detailed below under clause 3.
Should you wish to alter any arrangements whilst on holiday will do our very best to assist but any such request must be made directly with our local representative. Our representative can only issue authorization for subsequent changes on receipt of an administration charge of £40 or 50€, plus any additional payment that may be due. NB. Accommodation owners or their agents or representatives are not authorised by us to sanction any changes to your booking or take additional payments.
6. Force MajeureIn these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 7(1) below) as a result of force majeure.
7. Our Liability to You
(1) We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient and that is the result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.(2) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:– a) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or– b) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ?– ‘force majeure’ as defined in clause 6 above.(3) We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 7(4) below. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 7(4) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.(4) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or on any stay in a hotel, the maximum amount of compensation we will have to pay to you will be limited. The most we will have to pay to you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Montreal Convention for international travel by air , the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you for any reason under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.(5) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.(6) The standards and regulations of the country in which the facts giving rise to your claim or complaint occurred and the promises we make to you about your arrangements, will be used as the basis for deciding whether the arrangements in question were provided with reasonable skill and care.(7) This clause 7 is intended to set out our obligations to you as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. We will not accept any further or different liability than these Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you.(8) You must tell us and the supplier concerned about your claim or complaint as set out in section C clause 3 below. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.(9) We do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.
8. Financial Protection In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking with Freelance Holidays Ltd. are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Freelance Holidays Ltd.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Freelance Holidays Ltd.. If you have booked and/ or paid direct to a Travel Agent for a holiday with Freelance Holidays Ltd. please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. For further information please go to www.ipplondon.co.uk
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
SECTION B – NON-PACKAGE BOOKINGS
1. LiabilityWe act only as an agent in respect of all non-package bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements. The terms and conditions of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of these conditions are available on request from us.
2. Transfer of Bookings
If, after your booking has been confirmed, you are unavoidably prevented from travelling and wish to transfer your confirmed booking to another person, we will make every effort to accommodate you, but cannot guarantee that such transfer will be possible.
3. SurchargesPrice increases may occur at any time prior to full payment being received from you, and you will be liable to pay any such increases in full. Further, some supplier’s conditions may reserve the supplier’s right to levy surcharges even after full payment is received.
4. Changes and amendmentsIf you need to cancel or amend a confirmed non-package booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the supplier concerned before departure. Please check the supplier’s terms and conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for non-package arrangements will be held on behalf of the supplier(s) concerned.
SECTION C – ALL BOOKINGS
1. Your Booking And ContractA provisional booking can be made over the telephone/website and will be held by us for 24 Hours. You must then complete and return the online booking form with the appropriate deposit. The deposit will be a non-refundable deposit of 30% of the total price. We will then send out a confirmation invoice and it is at this time that a valid contract comes into existence between us or, in the case of single component bookings, between you and the relevant supplier. Please note: Bookings will only be accepted when made directly with us or through one of our authorised travel agents. If you make your booking within 8 weeks of your departure date, we will require full payment at the time of booking. If the balance is not paid, we reserve the right to cancel your holiday and retain the deposit in accordance with our clause entitled ‘Cancellation by You’. If you have any special requests, these should be indicated on your booking form. We will notify the relevant supplier of your request, every effort will be made to meet it, but this cannot be guaranteed, nor will we accept any liability if such requests are not met.
2. Cancellation by YouAfter we accept your booking, if you wish to cancel your arrangements, you must do so in writing as soon as possible, and you will be liable to pay the cancellation charges set out below, which will be levied based on the date we receive written notice of your cancellation. These charges are calculated as a percentage of your total booking cost.
(% of total invoice) | |
3. Complaints Any problem or complaint you may have concerning your holiday must be immediately reported verbally and subsequently in writing, directly to the owner or our local agent/ representative or the supplier as appropriate. If the matter cannot be resolved to your satisfaction it should be immediately reported to our UK office in order to give us the opportunity to resolve the situation. If you do not contact us, we will reasonably assume that you did not consider the problem serious enough to spoil your holiday and/ or to justify any complaint or claim against the company on your return.
If, however, you follow the above procedure and still feel you have any just cause for complaint at the end of your holiday, you must write to us with full details within 28 days. We cannot consider problems or complaints not reported at the time and only notified to us after your return from holiday.
4. Insurance We highly recommend that you and all members of your party take out adequate travel insurance prior to booking accommodation with us. What is adequate will depend on your particular needs but we generally recommend that as a minimum such a policy should include cover for cancellation (including any loss of accommodation non-refundable booking deposit / cancellation charges), medical expenses, personal accident, repatriation in the event emergency, illness or accident, loss, theft, or damage to or of personal possessions or money, and your liability for any sums (including legal costs) which you may become liable to pay in case of loss or damage to your booked property or its contents during your stay.
Please read your Travel Insurance policy details carefully, ensuring there is ample coverage for events listed above and take them with you on holiday. We do not check insurance policies and it is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
NB: If you fail to purchase adequate travel insurance before booking and/or travel without adequate travel insurance cover you will not have any chance of recovery of any non-refundable booking deposit, losses, expenses or costs.
5. Client Behaviour We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of our employees or suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, or their property. If you are prevented from travelling for this reason, we have no further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.
6. Passports Visas and health requirements No responsibility is accepted by us for your failure to carry passports, visas or other documents required for the purpose of the journey. For British citizens, a full 10 year British / EU passport, valid for at least 6 months after your return date, is now required for Greece, Italy and Spain. Please also note that infants and children under the age of 16 who were not already included on their parent’s passport prior to 5/10/98 , will now require their own passport. At the time of publication, British citizens do not require a visa to visit Greece , Italy or Spain , and as regards health, there are, at present, no recommendations or mandatory requirements for British citizens in this regard for these destinations.
7. Supplier’s Conditions Suppliers such as airlines and accommodation owners will often have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier, or give the supplier the right to alter or cancel arrangements without penalty. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices or the relevant supplier.
7a. WiFi & Internet connection Many of our villas now have WiFi, provided free of charge. No guarantee is given as to the speed of the wi-fi service nor its reliability as the factors vary considerably according to location, service provider and other factors. WiFi service is provided with the expectation that speeds/data allowance may be limited and no compensation will be given as a consequence of slow speeds/over consumption of data usage. WiFi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of WiFi.Finally, your use of the service must not be unlawful or otherwise inappropriate and we accept no responsibility for, or control over, the information you transmit or receive via the service.
7b. Air- Conditioning Air-conditioning where stated in your villa description is provided at no additional charge or for a fee payable locally ( check individual descriptions) . A breakdown of the units can often occur where the units are operated for protracted periods of time and/or where doors and windows are left open. Air-conditioning is intended for use while you are present in the villa and doors and windows remain closed. In the event of a breakdown a specialist engineer is often required. These third party engineers often have a call out pattern which may take up to seven days before a visit can be arranged or essential parts are sourced. Freelance Holidays nor the Villa Owners will not pay compensation due to the failure of any air-conditioning unit or electrical appliance. We will of course always do our best to ensure swift repair of any malfunctioning equipment.
8. Excursions and Local Car Hire Please note we do not provide excursions or car hire booked in resort. Our local representatives/agents may, at your request, make arrangements for excursions or car hire locally on your behalf. However, please note that if they do, the contract for the provision of the excursion/car hire will be between you and the supplier of the excursion/car hire and not between you and us. Therefore, when you purchase an excursion/car hire locally, your contract is with the local company and we have no liability whatsoever for anything which may go wrong.
9. Breakages & Accidental Damage waiver (ADW)
(a) Accidental Damage Waiver (ADW)To avoid the need to take a local breakages deposit nearly all of our properties have a non-refundable charge of £40/40€ per booking instead . This charge, known as Accidental Damage Waiver (ADW) will be added to your invoice. The ADW is used to cover accidental damage that can occur up to the value of £300 / 300€ per booking. This waiver excludes negligence and vandalism. For accidental damage that exceeds the value of £300/300€, we reserve the right to invoice you for immediate payment.
(b) Security Deposit Some properties have a Local Security Deposit of 200€ to 650€ or more (instead of ADW), which is used to protect villa owners against breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. The cost of the Security Deposit will be payable locally . This amount will be refunded to you towards the end of your stay less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa you will have to leave and find alternative accommodation at your own cost. Should the Security Deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you for immediate payment.
10. Web Site Accuracy We reserve the right to change any of the prices, services or other particulars contained in this web site at any time before we enter into a contract with you.
11. Financial Protection In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 1992” all passengers booking package holidays with Freelance Holidays Ltd. are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Freelance Holidays Ltd.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Freelance Holidays Ltd.. If you have booked and/ or paid direct to a Travel Agent for a holiday with Freelance Holidays Ltd. please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. For further information please go to www.ipplondon.co.uk
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
NB If your booking falls under the category of “Non Package Booking” from this website, the financial protection referred to above does not apply.
12. We are a Member of ABTA, membership number Y1824 We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
13. Law and Jurisdiction We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description which arises between us must be dealt by the Courts of England and Wales only unless, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
14. Freelance Holidays Ltd: Privacy Policy
This Web site is owned and operated by Freelance Holidays Ltd, whose registered office is at 25 The Waterways, Stratford Upon Avon, Warwickshire, CV37 0AW, UK. Your use of this Web site indicates your agreement to be bound by the Terms and Conditions listed below.
Why we need your information In order to process your accommodation booking and to ensure that your accommodation and local taxi/car hire arrangements run smoothly and meet your requirements, we Freelance Holidays Ltd need to use the information you provide to us such as name & address, special requirements and your independently booked flight/ferry flight details.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We may pass the information on to the relevant suppliers of your accommodation booking such as, accommodation owners, resort agents, Car rental, Taxi companies etc.
Personal information Any personal information you supply to Us when you use this Web site will be used in accordance with the data protection act, You are entitled to a copy of your information held by us. (We may make a small charge for providing this to you.)
Data protection statement We never release your personal details to any company outside Freelance Holidays for mailing or marketing purposes. However we may wish to send you details of Freelance Holidays products and services, including our brochure, newsletter, and invitations to special events and exhibitions. You can opt out of this mailing list at any time by emailing us with your contact details.
Data Controller Your data controller is Freelance Holidays Ltd, telephone 01789 297705
Financial information Financial information, such as credit and debit card details supplied when making a reservation, are passed directly over a secure connection and are not stored by Freelance Holidays Ltd.
Links to Other Web sites This Web site includes links to other internet web sites. Freelance Holidays Ltd do not endorse these web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such web sites remains solely at your own risk. Please be aware that external sites may have different security and privacy policies to our own, of which we have no control.
Limitation of Liability In no event will Freelance Holidays Ltd be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site.
Vouchers issued as a result of Covid-19 2020 outbreak If we offer you a voucher arising from a cancelled accommodation booking then the voucher may be used to pay towards the cost of a future booking. The voucher will only be redeemable against a booking at the villa named on the voucher or at our discretion another villa to the value stated on the voucher, and for a new departure date within 18 months of the date specified at the top of the voucher.The future booking will be subject to our standard booking conditions. Should you cancel the future booking, the applicable cancellation fees for any such booking will be no less than 100% of the value of the voucher for the respective booking and any additional balance will be calculated in line with our normal cancellation fees. For example, a voucher with a value of 1,000 could be used against a new booking with a value of 1,500 in which case if you cancelled 1,000 would not be refundable. Any such voucher is non-refundable and expires 18 months from the date specified on the voucher. No portion would be refunded if a booking using the voucher costs less than the value of the voucher.
Booking Conditions for Bookings confirmed before 30/11/2020
