*If you are unable travel, seven days before your Villa check-in date, due to government imposed Covid-19 restrictions, we will refund you in full if you’ve made a direct booking on or after 16/11/21 and are affected by one of the following:

1, It is illegal, due to government imposed Covid-19 restrictions, to travel to your booked accommodation from your location

2, It is illegal, due to government imposed Covid-19 restrictions, to stay in your booked accommodation

3, There is a government imposed requirement, due to Covid-19 restrictions, for hotel quarantine on arrival in your destination country or on your return to your country of residence, and there is no option for you to release yourself from this, by either providing evidence of a negative COVID-19 test or proof of full vaccination.

If one of the conditions above are not met, standard booking terms and conditions apply.

NB This special Covid-19 Cancellation clause does not apply to any other cases (even if linked to Covid-19 ) including but not limited to, closed facilities, curfew, flight cancellations/changes & illness (including covid-19). Direct bookings from 16/11/21 only, and applies no more than seven days before your booked Villa check-in date.

Book with Confidence

Where the circumstances above apply and requirements are met, we will always honour your refund.

In response to Covid-19, this year we introduced and trained our housekeeping teams on our new deep-cleaning standards, created in collaboration with industry experts & National/local authorities.

The Freelance Villas Team is on hand to assist with any questions or problems, both during booking and your stay. We’re here to help.

If you test positive for Covid-19 before your trip

If you have tested positive for Covid-19 prior to your trip at a time that will stop you from travelling, or if you have to self-isolate and government requirements prohibit travel, we will help you amend your travel dates wherever possible. Please note that this is subject to villa availability , Owner’s discretion and will be assessed on a case by case issue.

It’s more important than ever to ensure you have adequate travel insurance cover to protect you in cases of cancellation/curtailment for any other reason, such as: being unable to travel as a result of flight cancellation, testing positive for Covid-19 prior to departure, or being required to self-isolate before departure or falling ill with Covid-19 during the holiday.

How to cancel your booking if you can’t travel due to Covid-19

If you wish to cancel your booking due to government imposed covid-19 restrictions, please contact us with your booking details as soon as possible. At that point, we will assess & help you with the cancellation process, please call us on: 01789 297705.